| Responsiveness to your inquiries |
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| Accuracy of the quotes communicated to you |
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| Conducted the Audit (as per the audit plan) |
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| Handling of your Complaint(s) |
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| Auditor demonstrated knowledge of program criteria |
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| Auditor demonstrated courtesy, professionalism, and a constructive positive approach |
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| Auditor kept you informed and discussed audit findings with departmental personnel |
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| Audit results are clearly & fully explained |
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| The audit resulted in minimal disruption to operation in the department / organization |
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