ISO 17679
ISO 17679:2016 is an internationally recognized standard that provides comprehensive guidelines for the operation of wellness spa services. Developed by ISO/TC 228, this standard ensures a high level of hygiene, safety, professionalism, and customer satisfaction in wellness spa environments. Quality Asia Certification offers ISO 17679:2016 certification to wellness service providers looking to gain global recognition, improve service quality, and ensure client well-being.
By adopting ISO 17679, your spa or wellness facility can position itself as a trusted, quality-driven service provider that aligns with international best practices.
65% Cost Reduction
60% Sustainability
Customer Attraction
Increase Your Competitive Edge
What is ISO 17679?
ISO 17679:2016 is a service standard that sets the requirements and recommendations for wellness spa operations. It defines the essential components of quality spa services including infrastructure, equipment, staff qualifications, treatment protocols, hygiene standards, and customer interaction. This certification is not focused on medical or therapeutic services but specifically addresses non-medical wellness services such as massages, hydrotherapy, beauty treatments, and relaxation techniques.
Why is ISO 17679 important?
With growing consumer demand for safe and high-quality wellness experiences, ISO 17679:2016 certification becomes a vital differentiator. It helps organizations meet customer expectations, comply with regulatory requirements, and enhance brand trust.
- Consumers are more likely to choose spas that meet globally accepted quality standards.
- Regulatory bodies and tourism partners increasingly recognize ISO-certified service providers.
- Certification demonstrates your commitment to professionalism, hygiene, and customer satisfaction.
What are the benefits of ISO 17679?
ISO 17679:2016 provides structured guidance that elevates your spa service quality. It ensures:
- High levels of client safety, cleanliness, and staff competence
- Clear protocols for spa management and service execution
- Increased employee awareness and training on wellness service standards
- Consistent service quality and customer satisfaction
- International credibility and market access
This standard also supports tourism-focused businesses in aligning with sustainable and professional wellness service models, which are increasingly in demand across international markets.
What kind of businesses can benefit from ISO 17679?
ISO 17679:2016 certification helps your business gain a competitive edge and grow sustainably in the wellness sector. Key business benefits include:
✅ Enhanced customer trust and loyalty through recognized service excellence
✅ Improved brand reputation in national and international markets
✅ Better operational control with defined SOPs and quality benchmarks
✅ Reduced risk of hygiene and safety-related issues
✅ Boosted employee performance through clear role and training expectations
✅ Access to global wellness tourism networks and collaborations
✅ Increased profitability by attracting high-value customers
✅ Compliance with local and international wellness guidelines
Top Tips on making ISO 9001 effective for you.
#1
Top management commitment while practicing and accomplishing the standard is the key to success.
#2
Keeping staff informed about the ongoing practices, a well-communicated plan would increase the motivation and zeal of working in them.
#3
Making sure that the various departments of the organization work as a team for the benefit of the organization and customers as well.
#4
Review systems, policies, processes, and procedures for a smooth working of QMS.
#5
Speaking to customers & suppliers while getting feedback & working on improvements.
#6
Training staff carrying out the internal audits with the opportunity for improvement.
#7
Celebrate your achievement and use the QualityAsia Assurance Mark on your literature, promotional material, and website.
#8
Ensure continuous improvement by regularly reviewing and updating your quality management practices.
#9
Promote a culture of quality by encouraging innovation, accountability, and employee involvement at every level of the organization.
Why QualityAsia?
QualityAsia always vanguard in the auditing and governing of internationally acclaimed standards practices. At QualityAsia, we focus on driving the success of our clients through creating excellence with our trained professional auditors. The content of our service provision, comply with international certification rules defined by the accreditation bodies without burning a hole in your pocket. We will take you through the journey of audits with our best kept audit practices, viz.:
Initial Certification – Stage 1 (Preparatory Phase)
- Thorough documented information review.
- Exchange of information with staff through online or onsite presence.
- Identification of key performances, processes & objectives as per the standard requisites.
- Analysis of facilities, infrastructure, systems and processes in regard with the requested certification scope with a resource allocation review.
Initial Certification – Stage 2 (On-site Audit)
- Measurement, reporting & reviewing the performances against key performances objectives.
- Reviewing the suitability of the system meeting the legal, regulatory & contractual requirements.
- Operational control of processes, internal audits & management reviews while understanding the responsibilities for the policies.
- Conclusion based on prescriptive requirements, policy, performance objectives, staff skill, operations, procedures, internal audits, etc.
Surveillance & Certification Renewal
Drawing out the scrutiny on various aspects of the previously done audits on effectiveness while reviewing the various processes and control of the operations in the QMS and finally going for the recertification.
