ISO 17778

ISO 17778:2014 is an internationally recognized standard developed by the International Organization for Standardization that provides guidelines for outsourced services. It focuses on ensuring quality, consistency, and accountability when organizations outsource essential functions to third parties. With global outsourcing trends rising across industries, this standard helps businesses maintain control, transparency, and performance standards even when services are handled externally.

At Quality Asia Certification, we enable organizations to align their outsourcing processes with ISO 17778:2014 requirements, enhancing operational trust and governance.

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Customer Attraction

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What is ISO 17778?

ISO 17778:2014 – Guidelines for Outsourcing provides a structured framework for planning, implementing, and managing outsourced services. It is designed to help both the outsourcing organization (the client) and the service provider (the vendor) establish a clear, risk-based, and performance-driven outsourcing model.

This standard outlines:

  1. Responsibilities of both parties.
  2. Criteria for selecting outsourcing partners.
  3. Monitoring and managing outsourced service delivery.
  4. Managing risks, compliance, and contractual expectations.

It is not industry-specific, making it relevant to sectors like IT, manufacturing, logistics, finance, healthcare, and more.

Why is ISO 17778 important?

Outsourcing, while cost-effective, introduces challenges related to quality control, data privacy, compliance, and performance visibility. ISO 17778:2014 helps mitigate these challenges by offering a uniform approach to outsourcing governance.

Organizations choosing ISO 17778 certification:

  1. Improve trust in their service ecosystem.
  2. Gain control over outsourced deliverables.
  3. Ensure alignment with compliance, business continuity, and service-level expectations.

Choosing ISO 17778:2014 means choosing resilient outsourcing practices that are globally trusted and measurable.

What are the benefits of ISO 17778?

  1. Enhances transparency in outsourcing operations.
  2. Improves risk management for outsourced functions.
  3. Establishes accountability and defined roles between client and service provider.
  4. Supports contractual clarity and measurable service performance.
  5. Facilitates better vendor selection and evaluation.
  6. Strengthens compliance with international quality and data standards.
  7. Promotes continuous improvement in third-party service delivery.


What kind of businesses can benefit from ISO 17778?

Implementing ISO 17778:2014 certification within your organization ensures you can maintain service excellence while leveraging external partners. Key benefits include:

  1. Reduced operational risks from outsourcing and third-party dependencies.
  2. Increased customer trust through structured and compliant outsourcing practices.
  3. Stronger vendor performance and well-defined service-level agreements (SLAs).
  4. Improved brand reputation by adhering to a globally recognized outsourcing standard.
  5. Cost efficiency through optimized and monitored service delivery.
  6. Faster response to disruptions with clear escalation and governance processes.
  7. Better decision-making with documented performance data and contract metrics.
  8. Alignment with corporate governance and audit requirements.
  9. Improved internal control over external resources, reducing compliance gaps.
  10. Future-readiness by adopting a flexible yet robust outsourcing model.


Top Tips on making ISO 9001 effective for you.

#1

Top management commitment while practicing and accomplishing the standard is the key to success.

#2

Keeping staff informed about the ongoing practices, a well-communicated plan would increase the motivation and zeal of working in them.

#3

Making sure that the various departments of the organization work as a team for the benefit of the organization and customers as well.

#4

Review systems, policies, processes, and procedures for a smooth working of QMS.

#5

Speaking to customers & suppliers while getting feedback & working on improvements.

#6

Training staff carrying out the internal audits with the opportunity for improvement.

#7

Celebrate your achievement and use the QualityAsia Assurance Mark on your literature, promotional material, and website.

#8

Ensure continuous improvement by regularly reviewing and updating your quality management practices.

#9

Promote a culture of quality by encouraging innovation, accountability, and employee involvement at every level of the organization.

Why QualityAsia?

QualityAsia always vanguard in the auditing and governing of internationally acclaimed standards practices. At QualityAsia, we focus on driving the success of our clients through creating excellence with our trained professional auditors. The content of our service provision, comply with international certification rules defined by the accreditation bodies without burning a hole in your pocket. We will take you through the journey of audits with our best kept audit practices, viz.:

Initial Certification – Stage 1 (Preparatory Phase)
  • Thorough documented information review.
  • Exchange of information with staff through online or onsite presence.
  • Identification of key performances, processes & objectives as per the standard requisites.
  • Analysis of facilities, infrastructure, systems and processes in regard with the requested certification scope with a resource allocation review.

Initial Certification – Stage 2 (On-site Audit)
  • Measurement, reporting & reviewing the performances against key performances objectives.
  • Reviewing the suitability of the system meeting the legal, regulatory & contractual requirements.
  • Operational control of processes, internal audits & management reviews while understanding the responsibilities for the policies.
  • Conclusion based on prescriptive requirements, policy, performance objectives, staff skill, operations, procedures, internal audits, etc.


    Surveillance & Certification Renewal

    Drawing out the scrutiny on various aspects of the previously done audits on effectiveness while reviewing the various processes and control of the operations in the QMS and finally going for the recertification.

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