ISO 18513

ISO 18513:2021 is the latest internationally recognized standard developed specifically for the hospitality industry. It outlines essential terminology and service quality requirements for hotels, resorts, guest houses, and other tourist accommodations. By adopting ISO 18513:2021, hospitality providers can ensure uniform quality, improved customer satisfaction, and operational consistency across their services.

At Quality Asia Certification, we offer ISO 18513:2021 certification services to help your hospitality business demonstrate excellence, gain customer trust, and stay competitive in the growing global travel and tourism market.

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What is ISO 18513?

ISO 18513:2021 - Tourism and related services — Hotels and other types of tourism accommodation — Vocabulary is a service quality and terminology standard tailored for establishments in the tourism accommodation sector. It provides a common language and framework that enables better communication, service delivery, and operational clarity across diverse hospitality settings.

As a certification body, Quality Asia Certification assesses and certifies your organization’s compliance with ISO 18513:2021, ensuring your property meets international quality and customer experience benchmarks.

Why is ISO 18513 important?

In today’s competitive and experience-driven hospitality market, standardized service quality and clear communication are vital. ISO 18513:2021 ensures that your services are aligned with globally accepted practices, enhancing your credibility with international tourists and travel operators.

Opting for this certification:

  1. Differentiates your brand in a saturated market.
  2. Ensures better alignment with tourism regulations and partner expectations.
  3. Reduces service inconsistencies across branches or properties.
  4. Promotes international recognition and easier collaborations with global platforms.


What are the benefits of ISO 18513?

Choosing ISO 18513:2021 certification with Quality Asia Certification gives your organization access to numerous service enhancement and brand credibility benefits, including:

  1. A unified vocabulary and understanding across staff and services.
  2. Enhanced guest experience through consistent and reliable service.
  3. Improved staff training and onboarding with standardized service language.
  4. Reduction of miscommunication with international guests and agencies.
  5. Higher alignment with global tourism and travel policies.
  6. Stronger positioning in travel aggregator listings and partnership networks.


What kind of businesses can benefit from ISO 18513?

Here’s how ISO 18513:2021 certification benefits your business directly:

Stronger Market Reputation: Gain credibility as a globally recognized and quality-driven hospitality provider.

Customer Trust & Loyalty: Boost guest confidence through consistent service quality and safety.

Improved Staff Efficiency: Create a standardized training environment for better service delivery.

Compliance & Risk Reduction: Stay ahead of legal and tourism authority expectations.

Enhanced Global Visibility: Meet criteria for collaborations with travel agencies, online travel portals, and international tourism boards.

Operational Consistency Across Properties: Especially useful for chains and multi-location hotel groups.

Increased Bookings & Revenue: Stand out on digital travel platforms that prioritize certified listings.


Top Tips on making ISO 9001 effective for you.

#1

Top management commitment while practicing and accomplishing the standard is the key to success.

#2

Keeping staff informed about the ongoing practices, a well-communicated plan would increase the motivation and zeal of working in them.

#3

Making sure that the various departments of the organization work as a team for the benefit of the organization and customers as well.

#4

Review systems, policies, processes, and procedures for a smooth working of QMS.

#5

Speaking to customers & suppliers while getting feedback & working on improvements.

#6

Training staff carrying out the internal audits with the opportunity for improvement.

#7

Celebrate your achievement and use the QualityAsia Assurance Mark on your literature, promotional material, and website.

#8

Ensure continuous improvement by regularly reviewing and updating your quality management practices.

#9

Promote a culture of quality by encouraging innovation, accountability, and employee involvement at every level of the organization.

Why QualityAsia?

QualityAsia always vanguard in the auditing and governing of internationally acclaimed standards practices. At QualityAsia, we focus on driving the success of our clients through creating excellence with our trained professional auditors. The content of our service provision, comply with international certification rules defined by the accreditation bodies without burning a hole in your pocket. We will take you through the journey of audits with our best kept audit practices, viz.:

Initial Certification – Stage 1 (Preparatory Phase)
  • Thorough documented information review.
  • Exchange of information with staff through online or onsite presence.
  • Identification of key performances, processes & objectives as per the standard requisites.
  • Analysis of facilities, infrastructure, systems and processes in regard with the requested certification scope with a resource allocation review.

Initial Certification – Stage 2 (On-site Audit)
  • Measurement, reporting & reviewing the performances against key performances objectives.
  • Reviewing the suitability of the system meeting the legal, regulatory & contractual requirements.
  • Operational control of processes, internal audits & management reviews while understanding the responsibilities for the policies.
  • Conclusion based on prescriptive requirements, policy, performance objectives, staff skill, operations, procedures, internal audits, etc.


    Surveillance & Certification Renewal

    Drawing out the scrutiny on various aspects of the previously done audits on effectiveness while reviewing the various processes and control of the operations in the QMS and finally going for the recertification.

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