ISO 21401
ISO 21401:2018 is the latest international standard for sustainability management in accommodation establishments such as hotels, resorts, and hostels. Developed by ISO and last published in 2018, this standard aims to promote responsible tourism by addressing environmental, social, and economic sustainability. Quality Asia Certification provides ISO 21401 certification services, helping businesses in the hospitality sector align with sustainable practices while improving service quality and brand reputation.
65% Cost Reduction
60% Sustainability
Customer Attraction
Increase Your Competitive Edge
What is ISO 21401?
ISO 21401:2018 outlines a framework for sustainable management in tourism accommodations. It covers areas like waste reduction, community engagement, employee welfare, energy efficiency, and customer satisfaction. Our certification process includes pre-audit assessments, documentation verification, sustainability performance evaluation, and third-party auditing as per ISO norms.
Why is ISO 21401 important?
With travelers increasingly preferring eco-friendly and socially responsible accommodations, ISO 21401 certification enables you to meet modern consumer expectations. It's a globally recognized standard that validates your commitment to sustainable tourism, offering a competitive edge in a crowded hospitality market.
What are the benefits of ISO 21401?
- Enhances environmental performance (energy, water, waste)
- Improves working conditions and employee satisfaction
- Encourages engagement with local communities
- Promotes cultural preservation and ethical tourism
- Increases guest satisfaction through responsible operations
- Aligns with global goals such as the UN Sustainable Development Goals (SDGs)
What kind of businesses can benefit from ISO 21401?
✅ Attracts eco-conscious and international tourists
✅ Improves operational efficiency and reduces utility costs
✅ Strengthens reputation with sustainability certifications
✅ Helps meet regulatory and tourism authority compliance
✅ Increases chances of partnerships with eco-tour operators and OTAs
✅ Boosts online ratings and customer loyalty through sustainable initiatives
Top Tips on making ISO 9001 effective for you.
#1
Top management commitment while practicing and accomplishing the standard is the key to success.
#2
Keeping staff informed about the ongoing practices, a well-communicated plan would increase the motivation and zeal of working in them.
#3
Making sure that the various departments of the organization work as a team for the benefit of the organization and customers as well.
#4
Review systems, policies, processes, and procedures for a smooth working of QMS.
#5
Speaking to customers & suppliers while getting feedback & working on improvements.
#6
Training staff carrying out the internal audits with the opportunity for improvement.
#7
Celebrate your achievement and use the QualityAsia Assurance Mark on your literature, promotional material, and website.
#8
Ensure continuous improvement by regularly reviewing and updating your quality management practices.
#9
Promote a culture of quality by encouraging innovation, accountability, and employee involvement at every level of the organization.
Why QualityAsia?
QualityAsia always vanguard in the auditing and governing of internationally acclaimed standards practices. At QualityAsia, we focus on driving the success of our clients through creating excellence with our trained professional auditors. The content of our service provision, comply with international certification rules defined by the accreditation bodies without burning a hole in your pocket. We will take you through the journey of audits with our best kept audit practices, viz.:
Initial Certification – Stage 1 (Preparatory Phase)
- Thorough documented information review.
- Exchange of information with staff through online or onsite presence.
- Identification of key performances, processes & objectives as per the standard requisites.
- Analysis of facilities, infrastructure, systems and processes in regard with the requested certification scope with a resource allocation review.
Initial Certification – Stage 2 (On-site Audit)
- Measurement, reporting & reviewing the performances against key performances objectives.
- Reviewing the suitability of the system meeting the legal, regulatory & contractual requirements.
- Operational control of processes, internal audits & management reviews while understanding the responsibilities for the policies.
- Conclusion based on prescriptive requirements, policy, performance objectives, staff skill, operations, procedures, internal audits, etc.
Surveillance & Certification Renewal
Drawing out the scrutiny on various aspects of the previously done audits on effectiveness while reviewing the various processes and control of the operations in the QMS and finally going for the recertification.
