ISO 21621
ISO 21621:2021 is the international standard that defines safety management requirements for providers of adventure tourism activities. It applies to activities such as trekking, zip-lining, bungee jumping, scuba diving, and other high-risk tourism experiences. With the rise of global adventure travel, ensuring safety, preparedness, and risk mitigation is crucial—ISO 21621 ensures this through a structured safety management system.
65% Cost Reduction
60% Sustainability
Customer Attraction
Increase Your Competitive Edge
What is ISO 21621?
ISO 21621:2021 outlines best practices and procedures that adventure tourism providers must follow to ensure participant safety while maintaining the essence of excitement and experience. It focuses on aspects such as risk analysis, emergency preparedness, participant briefing, and qualified supervision.
Quality Asia Certification provides third-party certification for ISO 21621:2021, ensuring your adventure tourism operations meet internationally accepted safety standards. We evaluate and certify your systems based on defined risk controls and operational safety.
Why is ISO 21621 important?
Adventure tourism is inherently high-risk, and participant safety is paramount. This standard not only protects tourists but also shields your business from legal liabilities, negative press, and operational disruptions. ISO 21621 certification is a strong signal of your commitment to responsible tourism and safety excellence.
What are the benefits of ISO 21621?
- Creates a structured and accountable safety management system
- Reduces risk of accidents and incidents
- Improves staff training and emergency response readiness
- Increases tourist confidence and positive reviews
- Aligns with global adventure tourism best practices
What kind of businesses can benefit from ISO 21621?
✅ Builds credibility with tourists, tour operators, and travel agencies
✅ Attracts international partnerships and tourism board recognitions
✅ Ensures regulatory compliance with local and global safety laws
✅ Reduces insurance costs through documented risk control measures
✅ Enhances staff competence and standardized operational procedures
✅ Supports sustainability goals through safe and responsible tourism
Top Tips on making ISO 9001 effective for you.
#1
Top management commitment while practicing and accomplishing the standard is the key to success.
#2
Keeping staff informed about the ongoing practices, a well-communicated plan would increase the motivation and zeal of working in them.
#3
Making sure that the various departments of the organization work as a team for the benefit of the organization and customers as well.
#4
Review systems, policies, processes, and procedures for a smooth working of QMS.
#5
Speaking to customers & suppliers while getting feedback & working on improvements.
#6
Training staff carrying out the internal audits with the opportunity for improvement.
#7
Celebrate your achievement and use the QualityAsia Assurance Mark on your literature, promotional material, and website.
#8
Ensure continuous improvement by regularly reviewing and updating your quality management practices.
#9
Promote a culture of quality by encouraging innovation, accountability, and employee involvement at every level of the organization.
Why QualityAsia?
QualityAsia always vanguard in the auditing and governing of internationally acclaimed standards practices. At QualityAsia, we focus on driving the success of our clients through creating excellence with our trained professional auditors. The content of our service provision, comply with international certification rules defined by the accreditation bodies without burning a hole in your pocket. We will take you through the journey of audits with our best kept audit practices, viz.:
Initial Certification – Stage 1 (Preparatory Phase)
- Thorough documented information review.
- Exchange of information with staff through online or onsite presence.
- Identification of key performances, processes & objectives as per the standard requisites.
- Analysis of facilities, infrastructure, systems and processes in regard with the requested certification scope with a resource allocation review.
Initial Certification – Stage 2 (On-site Audit)
- Measurement, reporting & reviewing the performances against key performances objectives.
- Reviewing the suitability of the system meeting the legal, regulatory & contractual requirements.
- Operational control of processes, internal audits & management reviews while understanding the responsibilities for the policies.
- Conclusion based on prescriptive requirements, policy, performance objectives, staff skill, operations, procedures, internal audits, etc.
Surveillance & Certification Renewal
Drawing out the scrutiny on various aspects of the previously done audits on effectiveness while reviewing the various processes and control of the operations in the QMS and finally going for the recertification.
