ISO 22956
ISO 22956:2021 is an international standard that provides guidance on person-centered care (PCC) for older people in need of health and social care. As global populations age, the demand for holistic, respectful, and individualized care increases. ISO 22956 empowers healthcare organizations to design, implement, and continually improve person-centered care practices that uphold dignity, independence, and quality of life.
At Quality Asia Certification, we provide ISO 22956:2021 certification services to healthcare institutions, elder care homes, rehabilitation centers, and community-based organizations that are committed to offering care centered around the needs, preferences, and values of the elderly population.
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What is ISO 22956?
ISO 22956:2021 – Health and Social Care for Older Persons — General Requirements for Person-Centered Care is a globally recognized standard published by ISO. It sets out a framework for care providers to deliver personalized, respectful, and collaborative services to older individuals. The standard outlines principles and requirements for governance, leadership, communication, staff competencies, and service delivery models that prioritize the individual's perspective and participation.
This certification assures stakeholders, including patients, families, and regulatory bodies, that your organization meets the international benchmarks for person-centered care for older adults.
Why is ISO 22956 important?
With rising life expectancy and an increase in age-related health challenges, organizations must transition from conventional service models to person-centered systems. ISO 22956:2021 provides the structure and confidence needed to lead this transition effectively.
This certification is essential for:
- Establishing trust among patients and families seeking empathetic and respectful care.
- Meeting compliance and tendering requirements in public healthcare programs.
- Strengthening organizational reputation in a competitive care services market.
- Aligning with global healthcare quality and safety initiatives such as WHO and OECD guidelines.
What are the benefits of ISO 22956?
ISO 22956:2021 brings measurable improvements across care delivery and service outcomes. The benefits of implementing this standard include:
- A structured approach to recognizing the individual needs, values, and preferences of older persons.
- Improved quality and safety of healthcare and social care services.
- Enhanced staff training, competence, and job satisfaction through clear person-centered protocols.
- Reduction in care-related incidents, neglect, and patient dissatisfaction.
- Better communication and collaboration among care teams, individuals, and families.
What kind of businesses can benefit from ISO 22956?
Adopting ISO 22956:2021 certification from Quality Asia Certification gives your organization a competitive edge and helps create a more resilient, ethical, and person-focused care model. Business-specific benefits include:
✅ Improved Brand Image: Certification reflects your commitment to quality care, enhancing trust among clients, families, and regulatory bodies.
✅ Access to Government & International Contracts: Many tenders in health and social care now require or prefer certified organizations.
✅ Risk Reduction: Compliance with ISO 22956 reduces the risk of legal issues or complaints related to elder care.
✅ Operational Excellence: Streamlined processes and clear care protocols increase staff efficiency and service consistency.
✅ Client Retention and Referrals: Enhanced care experience leads to higher client satisfaction, loyalty, and word-of-mouth referrals.
✅ Alignment with Global Standards: Ensures readiness for audits and international collaborations in healthcare.
Top Tips on making ISO 9001 effective for you.
#1
Top management commitment while practicing and accomplishing the standard is the key to success.
#2
Keeping staff informed about the ongoing practices, a well-communicated plan would increase the motivation and zeal of working in them.
#3
Making sure that the various departments of the organization work as a team for the benefit of the organization and customers as well.
#4
Review systems, policies, processes, and procedures for a smooth working of QMS.
#5
Speaking to customers & suppliers while getting feedback & working on improvements.
#6
Training staff carrying out the internal audits with the opportunity for improvement.
#7
Celebrate your achievement and use the QualityAsia Assurance Mark on your literature, promotional material, and website.
#8
Ensure continuous improvement by regularly reviewing and updating your quality management practices.
#9
Promote a culture of quality by encouraging innovation, accountability, and employee involvement at every level of the organization.
Why QualityAsia?
QualityAsia always vanguard in the auditing and governing of internationally acclaimed standards practices. At QualityAsia, we focus on driving the success of our clients through creating excellence with our trained professional auditors. The content of our service provision, comply with international certification rules defined by the accreditation bodies without burning a hole in your pocket. We will take you through the journey of audits with our best kept audit practices, viz.:
Initial Certification – Stage 1 (Preparatory Phase)
- Thorough documented information review.
- Exchange of information with staff through online or onsite presence.
- Identification of key performances, processes & objectives as per the standard requisites.
- Analysis of facilities, infrastructure, systems and processes in regard with the requested certification scope with a resource allocation review.
Initial Certification – Stage 2 (On-site Audit)
- Measurement, reporting & reviewing the performances against key performances objectives.
- Reviewing the suitability of the system meeting the legal, regulatory & contractual requirements.
- Operational control of processes, internal audits & management reviews while understanding the responsibilities for the policies.
- Conclusion based on prescriptive requirements, policy, performance objectives, staff skill, operations, procedures, internal audits, etc.
Surveillance & Certification Renewal
Drawing out the scrutiny on various aspects of the previously done audits on effectiveness while reviewing the various processes and control of the operations in the QMS and finally going for the recertification.
