ISO 24506
ISO 24506:2019 – Activities Relating to Drinking Water and Wastewater Services – Guidelines for Public Participation is an internationally recognized standard that promotes effective public engagement in the planning, development, and management of drinking water and wastewater services. As urbanization and environmental challenges increase globally, the role of transparent, inclusive, and participatory decision-making in water-related services becomes more crucial than ever. Quality Asia Certification enables organizations to demonstrate their commitment to stakeholder engagement by offering ISO 24506:2019 certification services in line with the latest global best practices.
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What is ISO 24506?
ISO 24506:2019 provides detailed guidelines for encouraging public participation in the governance of water and wastewater utilities. This standard outlines best practices for involving stakeholders, including citizens, local communities, and interest groups, in decision-making processes that affect water management policies and services.
It is part of the ISO 24500 family of standards that enhance transparency, accountability, and quality in the water and wastewater sector. ISO 24506 emphasizes the integration of citizen input through structured communication, feedback systems, public hearings, and digital engagement tools.
Why is ISO 24506 important?
Choosing ISO 24506:2019 certification helps utilities and related organizations align with international standards on sustainable water governance and community involvement. With increasing regulatory focus on environmental compliance and consumer rights, implementing ISO 24506 adds credibility, improves reputation, and fosters trust among end users.
Additionally, the standard supports SDG Goal 6 – Clean Water and Sanitation – by promoting inclusive and participatory management of water resources.
What are the benefits of ISO 24506?
- Enhances Transparency: Encourages organizations to share information openly with the public regarding water usage, quality, planning, and emergency responses.
- Promotes Stakeholder Engagement: Builds strong communication channels between utilities and communities, improving service relevance and responsiveness.
- Supports Sustainable Development Goals (SDGs): Aligns with SDG principles, especially in urban and municipal governance frameworks.
- Builds Public Trust: Validates the organization’s commitment to responsible and inclusive decision-making processes.
- Improves Service Delivery: Stakeholder inputs can lead to innovations and improvements in water and wastewater service quality.
- Mitigates Risks: Proactively addressing community concerns helps reduce opposition, legal conflicts, and compliance issues.
What kind of businesses can benefit from ISO 24506?
Implementing and getting certified for ISO 24506:2019 through Quality Asia Certification offers measurable business advantages:
✅ Strengthens corporate image and public confidence
✅ Enhances regulatory compliance and readiness for audits
✅ Encourages cost-effective decision-making through community input
✅ Improves stakeholder relations and reduces disputes
✅ Drives continuous improvement in water service quality and performance
✅ Positions the organization as a leader in sustainable urban management
Top Tips on making ISO 9001 effective for you.
#1
Top management commitment while practicing and accomplishing the standard is the key to success.
#2
Keeping staff informed about the ongoing practices, a well-communicated plan would increase the motivation and zeal of working in them.
#3
Making sure that the various departments of the organization work as a team for the benefit of the organization and customers as well.
#4
Review systems, policies, processes, and procedures for a smooth working of QMS.
#5
Speaking to customers & suppliers while getting feedback & working on improvements.
#6
Training staff carrying out the internal audits with the opportunity for improvement.
#7
Celebrate your achievement and use the QualityAsia Assurance Mark on your literature, promotional material, and website.
#8
Ensure continuous improvement by regularly reviewing and updating your quality management practices.
#9
Promote a culture of quality by encouraging innovation, accountability, and employee involvement at every level of the organization.
Why QualityAsia?
QualityAsia always vanguard in the auditing and governing of internationally acclaimed standards practices. At QualityAsia, we focus on driving the success of our clients through creating excellence with our trained professional auditors. The content of our service provision, comply with international certification rules defined by the accreditation bodies without burning a hole in your pocket. We will take you through the journey of audits with our best kept audit practices, viz.:
Initial Certification – Stage 1 (Preparatory Phase)
- Thorough documented information review.
- Exchange of information with staff through online or onsite presence.
- Identification of key performances, processes & objectives as per the standard requisites.
- Analysis of facilities, infrastructure, systems and processes in regard with the requested certification scope with a resource allocation review.
Initial Certification – Stage 2 (On-site Audit)
- Measurement, reporting & reviewing the performances against key performances objectives.
- Reviewing the suitability of the system meeting the legal, regulatory & contractual requirements.
- Operational control of processes, internal audits & management reviews while understanding the responsibilities for the policies.
- Conclusion based on prescriptive requirements, policy, performance objectives, staff skill, operations, procedures, internal audits, etc.
Surveillance & Certification Renewal
Drawing out the scrutiny on various aspects of the previously done audits on effectiveness while reviewing the various processes and control of the operations in the QMS and finally going for the recertification.
