ISO 25010:2011
ISO 25010:2011 is an internationally recognized standard that defines a quality model for evaluating software systems and products. It provides a structured framework for assessing software product quality based on eight distinct characteristics, helping organizations build, evaluate, and maintain software that meets user expectations, security norms, and operational excellence. At Quality Asia Certification, we help software companies, IT firms, and product developers obtain ISO 25010 certification to strengthen their software quality lifecycle.
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What is ISO 25010:2011?
ISO 25010:2011 is part of the ISO/IEC 25000 family (SQuaRE – Software Quality Requirements and Evaluation) and outlines two quality models:
- Product Quality Model – Covers characteristics like functionality, reliability, usability, performance efficiency, maintainability, portability, and security.
- Quality in Use Model – Addresses user experience elements such as effectiveness, efficiency, satisfaction, freedom from risk, and context coverage.
This standard is widely used to evaluate both functional and non-functional aspects of software systems.
Why is ISO 25010:2011 important?
With the rising complexity and risk in software-based environments, ensuring software quality assurance is critical. ISO 25010 helps identify key performance indicators (KPIs) for product quality, ensuring you meet customer, regulatory, and market expectations. Whether you're in fintech, healthcare, EdTech, or any software-driven sector, this certification empowers your development teams with globally accepted benchmarks.
What are the benefits of ISO 25010:2011?
- Ensures compliance with global software quality standards.
- Establishes clear quality metrics across development and testing.
- Enables continuous monitoring and improvement of product quality.
- Reduces technical debt and long-term maintenance costs.
- Increases software reliability, portability, and security.
- Facilitates communication among stakeholders using a common framework.
- Supports agile, DevOps, and SDLC processes with quantifiable quality goals.
What kind of businesses can benefit from ISO 25010:2011?
Implementing ISO 25010 certification brings measurable improvements across business performance, risk control, and client satisfaction. Here are the core benefits for your organization:
- ✅ Boosts Client Confidence: Demonstrates your commitment to high-quality and secure software development.
- ✅ Enhances Market Reputation: Distinguishes your product in competitive markets with a globally recognized quality certification.
- ✅ Reduces Product Failures: Systematic quality controls prevent bugs, downtime, and customer complaints.
- ✅ Improves Cross-Team Collaboration: Unified quality models streamline efforts across development, QA, and management teams.
- ✅ Enables Faster Go-To-Market: With reliable software evaluation, reduce testing cycles and speed up deployment timelines.
- ✅ Supports Regulatory Compliance: Ideal for sectors like healthcare, banking, or critical infrastructure where quality and risk are highly regulated.
- ✅ Drives Long-Term Cost Efficiency: Improved maintainability and performance reduce lifecycle costs and improve ROI.
Top Tips on making ISO 9001 effective for you.
#1
Top management commitment while practicing and accomplishing the standard is the key to success.
#2
Keeping staff informed about the ongoing practices, a well-communicated plan would increase the motivation and zeal of working in them.
#3
Making sure that the various departments of the organization work as a team for the benefit of the organization and customers as well.
#4
Review systems, policies, processes, and procedures for a smooth working of QMS.
#5
Speaking to customers & suppliers while getting feedback & working on improvements.
#6
Training staff carrying out the internal audits with the opportunity for improvement.
#7
Celebrate your achievement and use the QualityAsia Assurance Mark on your literature, promotional material, and website.
#8
Ensure continuous improvement by regularly reviewing and updating your quality management practices.
#9
Promote a culture of quality by encouraging innovation, accountability, and employee involvement at every level of the organization.
Why QualityAsia?
QualityAsia always vanguard in the auditing and governing of internationally acclaimed standards practices. At QualityAsia, we focus on driving the success of our clients through creating excellence with our trained professional auditors. The content of our service provision, comply with international certification rules defined by the accreditation bodies without burning a hole in your pocket. We will take you through the journey of audits with our best kept audit practices, viz.:
Initial Certification – Stage 1 (Preparatory Phase)
- Thorough documented information review.
- Exchange of information with staff through online or onsite presence.
- Identification of key performances, processes & objectives as per the standard requisites.
- Analysis of facilities, infrastructure, systems and processes in regard with the requested certification scope with a resource allocation review.
Initial Certification – Stage 2 (On-site Audit)
- Measurement, reporting & reviewing the performances against key performances objectives.
- Reviewing the suitability of the system meeting the legal, regulatory & contractual requirements.
- Operational control of processes, internal audits & management reviews while understanding the responsibilities for the policies.
- Conclusion based on prescriptive requirements, policy, performance objectives, staff skill, operations, procedures, internal audits, etc.
Surveillance & Certification Renewal
Drawing out the scrutiny on various aspects of the previously done audits on effectiveness while reviewing the various processes and control of the operations in the QMS and finally going for the recertification.
