ISO 28002

ISO 28002:2011 is an internationally recognized standard developed to guide organizations in establishing a resilience management system focused on improving the ability to anticipate, respond to, and recover from disruptions—especially within supply chains and logistics operations. Published by the International Organization for Standardization, this standard plays a crucial role in helping businesses safeguard their operations and ensure continuity under uncertain conditions.

Quality Asia Certification offers ISO 28002:2011 certification to organizations seeking to enhance resilience, reduce vulnerability, and demonstrate preparedness in the face of evolving global risks. This certification supports a proactive approach to managing disruptions that may arise from security threats, natural disasters, or socio-economic instabilities.

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What is ISO 28002?

ISO 28002:2011 – Security Management Systems for the Supply Chain – Development of Resilience in the Supply Chain – is designed for organizations of all sizes and sectors involved in national or international supply chain activities. This standard helps organizations build a framework that supports continuous operations during disruptions, reduces recovery time, and enhances strategic risk management.

ISO 28002 does not only address security threats but extends to all types of disruptions that can affect organizational resilience. It is structured to integrate easily with other management systems like ISO 9001, ISO 22301, and ISO 14001.

Why is ISO 28002 important?

In today’s volatile global landscape, supply chains face a multitude of risks—from cyber threats and natural disasters to political unrest and global pandemics. ISO 28002:2011 provides a comprehensive, systematic approach to building resilience, empowering organizations to manage risk, protect their assets, and maintain customer satisfaction under all conditions.

Organizations that seek to lead in reliability, efficiency, and long-term stability in logistics or operations benefit greatly from implementing this standard. Certification under ISO 28002 reinforces your organization's commitment to continuous improvement, operational sustainability, and proactive risk handling.

What are the benefits of ISO 28002?

  1. Strengthens organizational resilience and emergency preparedness
  2. Enhances risk-based decision-making for both internal and external threats
  3. Aligns with business continuity and sustainability frameworks
  4. Promotes a culture of proactive incident management and strategic planning
  5. Supports integration with other ISO standards and regulatory frameworks
  6. Reduces downtime and improves recovery speed after disruptions

What kind of businesses can benefit from ISO 28002?

Achieving ISO 28002:2011 certification from Quality Asia Certification delivers measurable business benefits across functions:

  1. Minimized Operational Disruptions: Enables uninterrupted delivery of goods and services during crises.
  2. Improved Supply Chain Stability: Builds stronger supplier and partner relationships by showing resilience capability.
  3. Competitive Advantage: Demonstrates superior readiness, giving clients and stakeholders confidence in your continuity planning.
  4. Brand Protection: Helps protect brand reputation in high-risk situations by ensuring consistent service.
  5. Regulatory Compliance: Supports compliance with international trade regulations and legal obligations.
  6. Stakeholder Trust: Enhances transparency and accountability, fostering stronger investor and customer relationships.
  7. Reduced Financial Losses: Lowers the cost of incident response and recovery through planned risk mitigation.
  8. Cross-border Recognition: As a globally accepted standard, it helps businesses expand operations internationally with confidence.


Top Tips on making ISO 9001 effective for you.

#1

Top management commitment while practicing and accomplishing the standard is the key to success.

#2

Keeping staff informed about the ongoing practices, a well-communicated plan would increase the motivation and zeal of working in them.

#3

Making sure that the various departments of the organization work as a team for the benefit of the organization and customers as well.

#4

Review systems, policies, processes, and procedures for a smooth working of QMS.

#5

Speaking to customers & suppliers while getting feedback & working on improvements.

#6

Training staff carrying out the internal audits with the opportunity for improvement.

#7

Celebrate your achievement and use the QualityAsia Assurance Mark on your literature, promotional material, and website.

#8

Ensure continuous improvement by regularly reviewing and updating your quality management practices.

#9

Promote a culture of quality by encouraging innovation, accountability, and employee involvement at every level of the organization.

Why QualityAsia?

QualityAsia always vanguard in the auditing and governing of internationally acclaimed standards practices. At QualityAsia, we focus on driving the success of our clients through creating excellence with our trained professional auditors. The content of our service provision, comply with international certification rules defined by the accreditation bodies without burning a hole in your pocket. We will take you through the journey of audits with our best kept audit practices, viz.:

Initial Certification – Stage 1 (Preparatory Phase)
  • Thorough documented information review.
  • Exchange of information with staff through online or onsite presence.
  • Identification of key performances, processes & objectives as per the standard requisites.
  • Analysis of facilities, infrastructure, systems and processes in regard with the requested certification scope with a resource allocation review.

Initial Certification – Stage 2 (On-site Audit)
  • Measurement, reporting & reviewing the performances against key performances objectives.
  • Reviewing the suitability of the system meeting the legal, regulatory & contractual requirements.
  • Operational control of processes, internal audits & management reviews while understanding the responsibilities for the policies.
  • Conclusion based on prescriptive requirements, policy, performance objectives, staff skill, operations, procedures, internal audits, etc.


    Surveillance & Certification Renewal

    Drawing out the scrutiny on various aspects of the previously done audits on effectiveness while reviewing the various processes and control of the operations in the QMS and finally going for the recertification.

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