ISO 29990

ISO 29990:2010 is an international standard that outlines the requirements for quality management systems specifically tailored for learning service providers (LSPs) in non-formal education and training sectors. Unlike formal academic institutions, this standard supports organizations such as corporate trainers, coaching centers, language schools, and skill development providers in delivering high-quality, consistent, and learner-centric education services.

Quality Asia Certification offers ISO 29990 certification to help LSPs demonstrate their commitment to quality, learner satisfaction, and process efficiency in the global education and training landscape.

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What is ISO 29990?

ISO 29990:2010 Certification is a globally recognized quality assurance standard designed for organizations that deliver learning and training services outside the formal education system. This includes private training institutes, vocational education centers, corporate learning programs, and professional development services.

It provides a single, unified model for a quality professional practice, emphasizing:

  1. Learning needs analysis
  2. Learning design and delivery
  3. Performance evaluation
  4. Resource management
  5. Continuous improvement

ISO 29990 ensures that the learning experience is transparent, outcome-driven, and aligned with global quality benchmarks.

Why is ISO 29990 important?

In today’s competitive and evolving education landscape, non-formal education providers face increased scrutiny regarding course effectiveness, learner satisfaction, and operational transparency. With the rise of online and corporate learning models, it's essential to implement a framework that assures quality, credibility, and measurable outcomes.

ISO 29990 certification is the ideal solution for LSPs who want to:

  1. Align their services with international best practices
  2. Improve learner trust and market reputation
  3. Standardize internal operations for consistency
  4. Access new markets and international contracts

This certification helps position your training business as credible, learner-focused, and compliant with global quality norms.

What are the benefits of ISO 29990?

  1. Establishes a quality-driven framework for training delivery and evaluation
  2. Improves learner satisfaction and training outcomes
  3. Enhances operational transparency and standardization
  4. Reduces risks related to inconsistent learning delivery
  5. Provides global recognition and boosts brand image
  6. Enables benchmarking against international best practices
  7. Encourages ongoing performance monitoring and continual improvement

What kind of businesses can benefit from ISO 29990?

Achieving ISO 29990:2010 certification through Quality Asia Certification delivers measurable business advantages:

  1. Improved Market Position – Gain a competitive edge by demonstrating certified quality in learning and training delivery.
  2. Global Recognition – Attract international learners, clients, and partners with a globally accepted standard.
  3. Enhanced Customer Confidence – Increase trust among learners and stakeholders by showing a commitment to educational excellence.
  4. Operational Efficiency – Streamline processes such as course design, evaluation, and feedback mechanisms.
  5. Access to Government and Corporate Contracts – Many tenders and projects prefer or mandate ISO-certified learning providers.
  6. Compliance with Regulatory Expectations – Align with national or regional guidelines for education and skill development.
  7. Increased Revenue Opportunities – Certification often leads to greater client retention and new business opportunities through enhanced brand credibility.


Top Tips on making ISO 9001 effective for you.

#1

Top management commitment while practicing and accomplishing the standard is the key to success.

#2

Keeping staff informed about the ongoing practices, a well-communicated plan would increase the motivation and zeal of working in them.

#3

Making sure that the various departments of the organization work as a team for the benefit of the organization and customers as well.

#4

Review systems, policies, processes, and procedures for a smooth working of QMS.

#5

Speaking to customers & suppliers while getting feedback & working on improvements.

#6

Training staff carrying out the internal audits with the opportunity for improvement.

#7

Celebrate your achievement and use the QualityAsia Assurance Mark on your literature, promotional material, and website.

#8

Ensure continuous improvement by regularly reviewing and updating your quality management practices.

#9

Promote a culture of quality by encouraging innovation, accountability, and employee involvement at every level of the organization.

Why QualityAsia?

QualityAsia always vanguard in the auditing and governing of internationally acclaimed standards practices. At QualityAsia, we focus on driving the success of our clients through creating excellence with our trained professional auditors. The content of our service provision, comply with international certification rules defined by the accreditation bodies without burning a hole in your pocket. We will take you through the journey of audits with our best kept audit practices, viz.:

Initial Certification – Stage 1 (Preparatory Phase)
  • Thorough documented information review.
  • Exchange of information with staff through online or onsite presence.
  • Identification of key performances, processes & objectives as per the standard requisites.
  • Analysis of facilities, infrastructure, systems and processes in regard with the requested certification scope with a resource allocation review.

Initial Certification – Stage 2 (On-site Audit)
  • Measurement, reporting & reviewing the performances against key performances objectives.
  • Reviewing the suitability of the system meeting the legal, regulatory & contractual requirements.
  • Operational control of processes, internal audits & management reviews while understanding the responsibilities for the policies.
  • Conclusion based on prescriptive requirements, policy, performance objectives, staff skill, operations, procedures, internal audits, etc.


    Surveillance & Certification Renewal

    Drawing out the scrutiny on various aspects of the previously done audits on effectiveness while reviewing the various processes and control of the operations in the QMS and finally going for the recertification.

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