ISO 29991
In today’s globalized world, professional language learning has become essential for individuals and organizations. ISO 29991:2020 is an international standard that ensures quality and consistency in language learning services (LLS) provided by educational institutions and training centers. At Quality Asia Certification, we offer internationally recognized ISO 29991:2020 certification to institutions that want to demonstrate their commitment to structured, learner-centric, and outcome-driven language training programs.
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What is ISO 29991?
ISO 29991:2020 is the latest version of the ISO standard that specifies requirements for language learning services provided outside the formal education system, such as private language schools, coaching institutes, and corporate training providers. This standard ensures quality assurance in teaching, course design, teacher qualifications, learning outcomes, and support services. It applies to both in-person and digital (e-learning) environments.
ISO 29991 helps institutions:
- Standardize their language training process.
- Enhance learner satisfaction.
- Improve transparency and service reliability.
This standard is especially beneficial for organizations targeting international learners or collaborating with global partners.
Why is ISO 29991 important?
With the rise in demand for language proficiency across industries such as education, tourism, BPO, hospitality, and international business, ensuring quality in language instruction has never been more critical. ISO 29991:2020 enables training centers to:
- Differentiate from unregulated service providers.
- Build trust among learners and stakeholders.
- Ensure structured curriculum design and evaluation.
Language service providers often face challenges related to consistency, learner engagement, and course relevance. ISO 29991:2020 addresses these challenges by implementing a learner-focused quality management framework.
What are the benefits of ISO 29991?
- Global Recognition: Gain a competitive edge by aligning with internationally accepted language training standards.
- Enhanced Service Quality: Deliver structured, goal-oriented language learning programs.
- Learner-Centric Approach: Improve learner satisfaction through transparent learning objectives and qualified instructors.
- Operational Consistency: Ensure uniformity in course delivery, evaluation, and learner feedback systems.
- Risk Reduction: Identify and mitigate quality gaps in training delivery and content.
- Compliance Assurance: Align your services with global best practices and legal regulations for private training institutions.
What kind of businesses can benefit from ISO 29991?
By getting ISO 29991:2020 certification from Quality Asia Certification, your business can:
✅ Attract international students and learners seeking verified quality education.
✅ Boost brand credibility among corporates and institutional clients.
✅ Increase customer retention through consistently high learner satisfaction.
✅ Streamline internal processes, improving instructor performance and course delivery.
✅ Stand out in tenders and educational partnerships, especially for government or corporate contracts.
✅ Reduce complaints and increase course completion rates by implementing a well-structured feedback system.
Top Tips on making ISO 9001 effective for you.
#1
Top management commitment while practicing and accomplishing the standard is the key to success.
#2
Keeping staff informed about the ongoing practices, a well-communicated plan would increase the motivation and zeal of working in them.
#3
Making sure that the various departments of the organization work as a team for the benefit of the organization and customers as well.
#4
Review systems, policies, processes, and procedures for a smooth working of QMS.
#5
Speaking to customers & suppliers while getting feedback & working on improvements.
#6
Training staff carrying out the internal audits with the opportunity for improvement.
#7
Celebrate your achievement and use the QualityAsia Assurance Mark on your literature, promotional material, and website.
#8
Ensure continuous improvement by regularly reviewing and updating your quality management practices.
#9
Promote a culture of quality by encouraging innovation, accountability, and employee involvement at every level of the organization.
Why QualityAsia?
QualityAsia always vanguard in the auditing and governing of internationally acclaimed standards practices. At QualityAsia, we focus on driving the success of our clients through creating excellence with our trained professional auditors. The content of our service provision, comply with international certification rules defined by the accreditation bodies without burning a hole in your pocket. We will take you through the journey of audits with our best kept audit practices, viz.:
Initial Certification – Stage 1 (Preparatory Phase)
- Thorough documented information review.
- Exchange of information with staff through online or onsite presence.
- Identification of key performances, processes & objectives as per the standard requisites.
- Analysis of facilities, infrastructure, systems and processes in regard with the requested certification scope with a resource allocation review.
Initial Certification – Stage 2 (On-site Audit)
- Measurement, reporting & reviewing the performances against key performances objectives.
- Reviewing the suitability of the system meeting the legal, regulatory & contractual requirements.
- Operational control of processes, internal audits & management reviews while understanding the responsibilities for the policies.
- Conclusion based on prescriptive requirements, policy, performance objectives, staff skill, operations, procedures, internal audits, etc.
Surveillance & Certification Renewal
Drawing out the scrutiny on various aspects of the previously done audits on effectiveness while reviewing the various processes and control of the operations in the QMS and finally going for the recertification.
