ISO 37002:2021

ISO 37002:2021 is the international standard that provides guidance on establishing, implementing, and maintaining an effective Whistleblowing Management System (WMS). Developed by ISO to promote transparency, accountability, and integrity, this standard supports organizations in developing robust whistleblowing channels and protecting whistleblowers from retaliation.

At Quality Asia Certification, we offer accredited ISO 37002:2021 certification services to help businesses across sectors build trust and ensure compliance with legal and ethical frameworks.

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What is ISO 37002:2021?

ISO 37002:2021 is a non-certifiable guidance standard designed to assist organizations in developing a framework to receive, assess, and address whistleblowing reports. It aligns with the principles of trust, impartiality, and protection—ensuring individuals can report misconduct safely.

While it is not intended for certification in its current form, many organizations voluntarily adopt it and seek third-party verification or management system audits to demonstrate adherence. Quality Asia Certification supports such organizations through gap analysis, system development, training, and independent assessments.

Why is ISO 37002:2021 important?

Organizations today face increased scrutiny regarding ethics, governance, and regulatory compliance. ISO 37002:2021 helps institutions establish a culture of transparency by enabling secure and confidential reporting of internal misconduct, fraud, corruption, or unethical behavior.

This product is essential for companies aiming to:

  1. Strengthen internal controls
  2. Comply with global whistleblower protection laws (e.g., EU Whistleblower Directive, SEBI norms, UK PIDA, etc.)
  3. Improve risk detection and prevention mechanisms
  4. Reinforce stakeholder confidence and brand credibility


What are the benefits of ISO 37002:2021?

  1. Provides a structured approach to handle whistleblower reports
  2. Encourages a culture of openness and accountability
  3. Enhances employee and stakeholder trust
  4. Minimizes risk of legal consequences due to mishandled disclosures
  5. Helps detect fraud and prevent reputational damage early
  6. Supports compliance with local and international whistleblower protection regulations

What kind of businesses can benefit from ISO 37002:2021?

Implementing ISO 37002:2021 Whistleblowing Management Guidance can significantly impact your organization by:

  1. Reducing Legal Risk
  2. Enables organizations to comply with whistleblowing laws, thereby avoiding legal fines, lawsuits, or penalties.
  3. Strengthening Corporate Governance
  4. Improves transparency and decision-making processes by ensuring that ethical concerns are addressed confidentially and responsibly.
  5. Boosting Organizational Reputation
  6. Demonstrates a strong ethical culture, which enhances the brand image among customers, investors, and regulatory bodies.
  7. Increasing Employee Confidence
  8. Encourages employees to report concerns without fear, promoting a safer and more inclusive workplace environment.
  9. Enhancing Risk Management
  10. Identifies early warning signs of potential issues, helping to mitigate business, financial, and operational risks proactively.
  11. Supporting ESG and CSR Goals
  12. Integrates well into ESG frameworks and corporate social responsibility initiatives, reinforcing commitment to sustainable governance.


Top Tips on making ISO 9001 effective for you.

#1

Top management commitment while practicing and accomplishing the standard is the key to success.

#2

Keeping staff informed about the ongoing practices, a well-communicated plan would increase the motivation and zeal of working in them.

#3

Making sure that the various departments of the organization work as a team for the benefit of the organization and customers as well.

#4

Review systems, policies, processes, and procedures for a smooth working of QMS.

#5

Speaking to customers & suppliers while getting feedback & working on improvements.

#6

Training staff carrying out the internal audits with the opportunity for improvement.

#7

Celebrate your achievement and use the QualityAsia Assurance Mark on your literature, promotional material, and website.

#8

Ensure continuous improvement by regularly reviewing and updating your quality management practices.

#9

Promote a culture of quality by encouraging innovation, accountability, and employee involvement at every level of the organization.

Why QualityAsia?

QualityAsia always vanguard in the auditing and governing of internationally acclaimed standards practices. At QualityAsia, we focus on driving the success of our clients through creating excellence with our trained professional auditors. The content of our service provision, comply with international certification rules defined by the accreditation bodies without burning a hole in your pocket. We will take you through the journey of audits with our best kept audit practices, viz.:

Initial Certification – Stage 1 (Preparatory Phase)
  • Thorough documented information review.
  • Exchange of information with staff through online or onsite presence.
  • Identification of key performances, processes & objectives as per the standard requisites.
  • Analysis of facilities, infrastructure, systems and processes in regard with the requested certification scope with a resource allocation review.

Initial Certification – Stage 2 (On-site Audit)
  • Measurement, reporting & reviewing the performances against key performances objectives.
  • Reviewing the suitability of the system meeting the legal, regulatory & contractual requirements.
  • Operational control of processes, internal audits & management reviews while understanding the responsibilities for the policies.
  • Conclusion based on prescriptive requirements, policy, performance objectives, staff skill, operations, procedures, internal audits, etc.


    Surveillance & Certification Renewal

    Drawing out the scrutiny on various aspects of the previously done audits on effectiveness while reviewing the various processes and control of the operations in the QMS and finally going for the recertification.

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