ISO 37120:2018
ISO 37120:2018 is the internationally recognized standard developed by the International Organization for Standardization (ISO) to establish a set of indicators for measuring the performance and quality of services delivered by a city or community. This standard enables urban leaders, local governments, and public bodies to make informed, data-driven decisions to enhance sustainability, resilience, and quality of life.
At Quality Asia Certification, we are committed to empowering cities and communities with reliable, internationally aligned certification services that reflect modern urban challenges and align with global sustainability goals.
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What is ISO 37120:2018?
ISO 37120:2018 – Sustainable Cities and Communities – Indicators for City Services and Quality of Life is a globally accepted certification standard designed to assess and benchmark a city's performance across various essential areas including economy, education, energy, environment, governance, health, recreation, safety, solid waste, transportation, urban planning, and water.
By implementing ISO 37120:2018, communities gain access to a standardized set of definitions and methodologies that ensure consistent performance tracking and comparability across cities, both nationally and globally.
Why is ISO 37120:2018 important?
Urban areas are at the forefront of global development, yet they face mounting challenges related to rapid population growth, climate change, and infrastructure pressure. ISO 37120:2018 addresses these concerns by helping city leaders:
- Identify performance gaps
- Align strategies with international standards
- Promote transparency and accountability
- Enhance livability and sustainability
This certification helps position cities and communities as forward-thinking, citizen-centric, and committed to continuous improvement.
What are the benefits of ISO 37120:2018?
- Globally recognized certification for urban performance benchmarking
- Supports the United Nations Sustainable Development Goals (UN SDGs)
- Facilitates comparative analysis with peer cities around the world
- Encourages data-based decision-making and planning
- Enhances public trust in city governance and planning
- Boosts transparency and drives efficient urban services delivery
What kind of businesses can benefit from ISO 37120:2018?
For organizations operating within or in partnership with certified cities and municipalities, ISO 37120:2018 provides a significant competitive advantage:
- Enhanced Reputation: Association with certified cities signals commitment to sustainability and quality standards.
- Increased Investment Opportunities: Demonstrates that the business operates in a transparent, well-governed urban ecosystem.
- Better Infrastructure Planning: Access to reliable urban indicators improves business logistics and resource planning.
- Improved Stakeholder Confidence: Certification adds credibility with investors, partners, and customers.
- Risk Reduction: Cities with certified service quality and governance metrics help reduce business risk related to infrastructure and policy.
- CSR Alignment: Enables businesses to align their corporate social responsibility (CSR) efforts with community-wide sustainability goals.
Top Tips on making ISO 9001 effective for you.
#1
Top management commitment while practicing and accomplishing the standard is the key to success.
#2
Keeping staff informed about the ongoing practices, a well-communicated plan would increase the motivation and zeal of working in them.
#3
Making sure that the various departments of the organization work as a team for the benefit of the organization and customers as well.
#4
Review systems, policies, processes, and procedures for a smooth working of QMS.
#5
Speaking to customers & suppliers while getting feedback & working on improvements.
#6
Training staff carrying out the internal audits with the opportunity for improvement.
#7
Celebrate your achievement and use the QualityAsia Assurance Mark on your literature, promotional material, and website.
#8
Ensure continuous improvement by regularly reviewing and updating your quality management practices.
#9
Promote a culture of quality by encouraging innovation, accountability, and employee involvement at every level of the organization.
Why QualityAsia?
QualityAsia always vanguard in the auditing and governing of internationally acclaimed standards practices. At QualityAsia, we focus on driving the success of our clients through creating excellence with our trained professional auditors. The content of our service provision, comply with international certification rules defined by the accreditation bodies without burning a hole in your pocket. We will take you through the journey of audits with our best kept audit practices, viz.:
Initial Certification – Stage 1 (Preparatory Phase)
- Thorough documented information review.
- Exchange of information with staff through online or onsite presence.
- Identification of key performances, processes & objectives as per the standard requisites.
- Analysis of facilities, infrastructure, systems and processes in regard with the requested certification scope with a resource allocation review.
Initial Certification – Stage 2 (On-site Audit)
- Measurement, reporting & reviewing the performances against key performances objectives.
- Reviewing the suitability of the system meeting the legal, regulatory & contractual requirements.
- Operational control of processes, internal audits & management reviews while understanding the responsibilities for the policies.
- Conclusion based on prescriptive requirements, policy, performance objectives, staff skill, operations, procedures, internal audits, etc.
Surveillance & Certification Renewal
Drawing out the scrutiny on various aspects of the previously done audits on effectiveness while reviewing the various processes and control of the operations in the QMS and finally going for the recertification.
