ISO 9241:2010
ISO 9241:2010 is the internationally recognized standard for Ergonomics of Human-System Interaction, published by the International Organization for Standardization. This standard provides comprehensive guidelines to improve the usability, safety, and performance of systems where humans interact with digital interfaces — including hardware, software, and work environments. Quality Asia Certification offers ISO 9241:2010 certification to enhance human-centered design across industries involving digital systems, workplace ergonomics, and user interface development.
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What is ISO 9241:2010?
ISO 9241:2010 is a multi-part standard that focuses on the ergonomics of human-system interaction, ensuring systems are designed with user experience, comfort, and accessibility in mind. It includes specific parts such as:
- Part 110 – Dialogue principles
- Part 210 – Human-centred design processes
- Part 171 – Guidance on software accessibility
The certification helps organizations align their product or system interfaces with international ergonomic principles, significantly enhancing user satisfaction, safety, and performance.
Why is ISO 9241:2010 important?
With the increasing reliance on digital systems and automation, poor system design can lead to user frustration, operational inefficiency, and even health issues like eye strain or repetitive stress injuries. ISO 9241:2010 helps businesses eliminate these problems by embedding ergonomic principles into their system design lifecycle. It’s essential for industries like software development, manufacturing, healthcare tech, banking, and any sector where human-machine interaction is critical.
Quality Asia Certification enables organizations to gain international recognition for their user-friendly, ergonomically optimized systems.
What are the benefits of ISO 9241:2010?
- Promotes user-centered design and enhances usability
- Reduces workplace injuries related to poor ergonomics
- Improves user performance, satisfaction, and efficiency
- Helps meet accessibility requirements and inclusivity standards
- Provides structured guidance for system interface design
- Enhances system safety and compliance in critical sectors
- Boosts customer trust in your digital products or platforms
What kind of businesses can benefit from ISO 9241:2010?
ISO 9241:2010 certification from Quality Asia Certification supports business growth and compliance through the following advantages:
- ✅ Increased customer satisfaction through enhanced usability
- ✅ Reduced operational errors and costs due to intuitive system design
- ✅ Improved employee productivity and lower training time
- ✅ Stronger brand image as a human-centric, globally compliant organization
- ✅ Support for digital transformation initiatives
- ✅ Competitive edge in domestic and international tenders
- ✅ Alignment with international ergonomic standards to meet client expectations
Top Tips on making ISO 9001 effective for you.
#1
Top management commitment while practicing and accomplishing the standard is the key to success.
#2
Keeping staff informed about the ongoing practices, a well-communicated plan would increase the motivation and zeal of working in them.
#3
Making sure that the various departments of the organization work as a team for the benefit of the organization and customers as well.
#4
Review systems, policies, processes, and procedures for a smooth working of QMS.
#5
Speaking to customers & suppliers while getting feedback & working on improvements.
#6
Training staff carrying out the internal audits with the opportunity for improvement.
#7
Celebrate your achievement and use the QualityAsia Assurance Mark on your literature, promotional material, and website.
#8
Ensure continuous improvement by regularly reviewing and updating your quality management practices.
#9
Promote a culture of quality by encouraging innovation, accountability, and employee involvement at every level of the organization.
Why QualityAsia?
QualityAsia always vanguard in the auditing and governing of internationally acclaimed standards practices. At QualityAsia, we focus on driving the success of our clients through creating excellence with our trained professional auditors. The content of our service provision, comply with international certification rules defined by the accreditation bodies without burning a hole in your pocket. We will take you through the journey of audits with our best kept audit practices, viz.:
Initial Certification – Stage 1 (Preparatory Phase)
- Thorough documented information review.
- Exchange of information with staff through online or onsite presence.
- Identification of key performances, processes & objectives as per the standard requisites.
- Analysis of facilities, infrastructure, systems and processes in regard with the requested certification scope with a resource allocation review.
Initial Certification – Stage 2 (On-site Audit)
- Measurement, reporting & reviewing the performances against key performances objectives.
- Reviewing the suitability of the system meeting the legal, regulatory & contractual requirements.
- Operational control of processes, internal audits & management reviews while understanding the responsibilities for the policies.
- Conclusion based on prescriptive requirements, policy, performance objectives, staff skill, operations, procedures, internal audits, etc.
Surveillance & Certification Renewal
Drawing out the scrutiny on various aspects of the previously done audits on effectiveness while reviewing the various processes and control of the operations in the QMS and finally going for the recertification.
